Telia ACE is a powerful and flexible contact center platform that unifies customer dialogue across channels like phone, chat, email, and social media. With an integration to IntraManager, you can take your data out of the system and transform it into a live, visual overview tailored to your needs.
By presenting your KPIs and metrics from ACE in clear dashboards, both managers and agents gain insight into performance, bottlenecks, and progress. This leads to better decisions, more proactive service, and higher job satisfaction.
↗
Live customer contact insights
When Telia ACE and IntraManager work together, you can visualize a wide range of essential data, such as:
- Number of incoming and answered calls
- Queue lengths and wait times
- Agent status and availability
- Average handling time
- Number of chat and email inquiries
↗
Insight, engagement and results
With IntraManager, ACE data becomes part of your daily routine not just numbers in a system. You can:
- Set up notifications, for example, when a queue exceeds a certain length or response times hit a critical level
- Use gamification to create healthy competition and motivate employees
- Run slideshows on team screens, so everyone can follow the day’s progress and results
↗
How to get started
Need help with the setup? Contact our support team.
- Connect Telia ACE and IntraManager via our intuitive setup
- Select the data you want to visualize
- Design dashboards tailored to your goals and team structure
- Add notifications, slideshows, and gamification and let your data work for you
