Telephony

3kontakt integration for IntraManager

Connect 3kontakt with IntraManager to bring relevant telephony data into dashboards your teams can follow in their daily work.

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About the integration

3kontakt performance

3kontakt is a cloud based contact center solution designed to help businesses manage their telephony setup in a professional and flexible way. With the integration to IntraManager, your telephony data becomes dynamic giving your entire team live insight into performance and efficiency.

Whether you’re working in sales, support, or member service, the integration allows you to visualize your team’s efforts across your operation.

Live data, connected

By connecting 3kontakt to IntraManager, you can display essential telephony metrics such as:

Number of calls, both inbound and outbound
Queue status and waiting time
Agent activity and availability
Average call handling time

Motivate through insight

When your team can follow their progress in real time, it’s easier to stay motivated. With IntraManager, you can:

Set up notifications when an agent completes a call or reaches a milestone
Add gamification to encourage friendly competition for example, who answers the most calls or achieves the best response time
Share data through slideshows on office screens to keep everyone informed and engaged

Clarity for customer service

The integration between 3kontakt and IntraManager gives you a clear, actionable overview of your telephony operations. Understand where delays happen, see who’s performing well, and use those insights to continuously improve the experience for your customers. Ready to make your call center data come alive? Try IntraManager for free and see the difference.

Ready to connect the dots?

One connected performance view

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