For Operations leaders

Know where to focus

See queues, customer feedback and team availability in one view. Spot where service needs attention and decide where to support your teams.

  • Contact center director
  • Operations manager
Dashboard mockup. Example data, not a preconfigured dashboard.

Your operational overview

What you get

  • Spot service pressure

    Waiting times and response times against your agreed service target.

    See which team needs attention before deciding where to add support.

  • Understand customer feedback

    Customer feedback, such as NPS, beside your service results.

    Check whether faster answers also mean a better customer experience.

  • Coordinate your teams

    Queue status and agent availability from your connected systems.

    Use the same picture across teams when you agree what to do next.

Examples only. Measures and targets depend on your connected data and setup.

In your industry

In everyday work

Insurance & financial servicesMore questions at renewal
What you see

More customers contact you when their policies are due for renewal.

What you do

Check waiting times and customer feedback. Discuss extra coverage for the busiest periods.

What you follow up on

Check the next day whether customers are getting help sooner.

Telecom & utilitiesA growing support queue
What you see

More customers are waiting for help than earlier in the day.

What you do

Check the queues and who is available before deciding where to add support.

What you follow up on

Follow the waiting times after the team changes its coverage.

Service & subscriptionOne customer service picture
What you see

Your teams look at calls and customer feedback in separate tools.

What you do

Bring the relevant measures together so everyone can see the same service picture.

What you follow up on

Use it at the next team meeting to choose one thing to improve.

One connected platform

How IntraManager helps