Contact Center Performance Platform
Start with the capabilities your operation needs. Make performance visible, connect your workforce, or build your own package across the whole platform.
Prices in EUR, excluding VAT. All packages are billed per license per month. Enterprise pricing is tailored to your setup.
Performance
Clarity for every team
Make results visible across your contact center, so every team can follow progress and work toward the same goals.
Minimum 5 licenses
Explore EssentialPerformance
From insight to daily action
Build on Essential with reporting, automation and live data connections that support your daily performance follow up.
Minimum 10 licenses
Explore PremiumWorkforce management
Plan around your operation
Connect schedules, capacity and employee administration, with a clearer view of the costs behind your operation.
Minimum 10 licenses
Explore WorkforcePerformance + Workforce
One connected performance picture
Bring Premium and Workforce together, so leaders can work with people, plans and results in one connected platform.
Premium and Workforce in one package
Explore CompleteCustomized for your operation
Your own enterprise package
Build your own package across performance and workforce capabilities. Add the integrations, agreements and service your organization needs.
Scope and pricing agreed with our team
Build my enterprise packageThe detail, made clear
Compare the key features in each package. Contact us for the full feature list, support and payment terms.
Swipe or scroll horizontally to compare all five packages.
| Capabilities | EssentialPerformance | PremiumPerformance | WorkforceWorkforce management | CompletePerformance + Workforce | EnterpriseCustomized for your operation |
|---|---|---|---|---|---|
| Dashboards & engagementMake results and progress visible. | |||||
| Live dashboards & KPIs | Included | Included | Not included | Included | Included |
| Slideshows & TV sharing | Included | Included | Not included | Included | Included |
| Gamification & achievements | Included | Included | Not included | Included | Included |
| Notifications & feeds | Included | Included | Not included | Included | Included |
| Data & insightsConnect your data and follow performance. | |||||
| Data sources & APIChoose between 55+ data sources. Essential includes one active data source. Choose Premium for more than one. | Included | Included | Not included | Included | Included |
| Live data & SQL | Not included | Included | Not included | Included | Included |
| No code workforce integrations | Not included | Not included | Included | Included | Included |
| Performance reports & automations | Not included | Included | Not included | Included | Included |
| Workforce reports & automations | Not included | Not included | Included | Included | Included |
| Planning & peopleKeep people, plans and costs together. | |||||
| Planning, shifts & absence | Not included | Not included | Included | Included | Included |
| Employee communication & learning | Not included | Not included | Included | Included | Included |
| Finance, payroll & billing | Not included | Not included | Included | Included | Included |
| Digital signing | Not included | Not included | Included | Included | Included |
| Access & customizationChoose how your team accesses and shares information. | |||||
| Mobile app | Included | Included | Included | Included | Included |
| Single Sign On | Included | Included | Included | Included | Included |
| IP restrictions | Included | Included | Included | Included | Included |
| Link sharing | Not included | Included | Not included | Included | Included |
| Tailored & upcomingAgree your setup and see what is coming. | |||||
| Tailored integrations & agreements | Not included | Not included | Not included | Not included | Included |
| One-on-one coachingComing soon | Not included | Included | Not included | Included | Included |
Build your own enterprise package
Work with our team to choose the performance and workforce capabilities you need. Then shape the integrations, agreements and service around the way your contact center works.
Build my enterprise packagePick the performance, planning and people features that support your priorities.
Discuss data sources, integrations, teams and sites with our contact center specialists.
Agree the package, implementation, support, pricing and commercial terms with our team.
Good to know
Both focus on contact center performance. Essential brings dashboards, gamification, achievements and notifications together. Premium adds reporting, automation, live data sources, SQL integrations and additional sharing and support options.
All packages are billed per license per month. Performance licenses cover the units whose data is measured, such as employees, agents, queues or customers. Essential starts at 5 licenses; Premium and Workforce start at 10. Enterprise pricing is agreed for your setup.
Complete combines the capabilities of Premium Performance and Workforce in one package at €40 per license per month, excluding VAT.
Yes. Choose features across performance and workforce, then discuss specific integrations, custom agreements, a DPA, a dedicated Customer Success Manager and commercial terms. We build the package with you; features and services are included as agreed in your quote.
Enterprise includes the features marked in the comparison. Setup and rollout are agreed with our team. Features marked Coming soon are not yet available.
Find your starting point
Tell us how your contact center works and what you want to improve. We will help you find the package and capabilities that fit.