Using SupWiz, now part of Puzzel, as your AI platform in the contact center? With an integration to IntraManager, you can visualize your data and gain full insight into how your customer service is performing.
SupWiz is known for intelligent features like chatbots, knowledge search, and automation, and as an integrated part of Puzzel’s platform, it helps deliver an even stronger customer service experience. By connecting your AI data to IntraManager, you can present it in live dashboards that make it easy to act fast and make better decisions.
↗
Understand support flows
When SupWiz and IntraManager work together, you can visualize:
- Number of tickets handled by chatbot vs. human agents
- Automatically resolved cases and escalations
- Response times and average handling times
- Feedback scores and user satisfaction
↗
Data for daily action
With IntraManager, SupWiz data becomes more than just statistics it becomes part of your daily operations. You can:
- Set up notifications that trigger when a milestone is reached or response time improves
- Use gamification to motivate agents with goals and competitions
- Share key metrics on big screens through slideshows so your team always has a clear overview
↗
How to get started
Need help with the setup? Contact our support team.
- Connect SupWiz (via Puzzel) to IntraManager
- Select the data you want to visualize
- Design your dashboards with relevant KPIs
- Use notifications, slideshows, and gamification to engage your team
