Telavox makes it easy to manage customer communication across channels and when you integrate it with IntraManager, you gain full insight into your customer service performance. With live updated dashboards, you can visualize call statistics, queue status, and agent activity to deliver faster, more efficient customer support.
Once the systems are connected, you can track key KPIs related to your customer service activities, identify bottlenecks in call queues, and ensure every customer interaction is handled promptly and professionally.
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Calls and customer interactions
Telavox gathers all customer interactions from voice, chat, SMS, and email, making it easy to manage cross platform communication. With IntraManager, you can visualize this data live and ensure your team always has access to updated performance metrics.
- Number of incoming and answered calls, See how many calls are handled and how many are missed
- Queue status and wait times, Monitor how many customers are waiting and for how long
- Agent activity and availability, Track which employees are active and who is available to take new calls
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Dashboards for customer service
By integrating Telavox with IntraManager, you gain access to customized dashboards that help improve your contact center. You can track calls, queue systems, and agent performance in real time using visual tools like graphs, gauges, and KPI metrics to analyze trends.
Gamification can help boost employee motivation by showcasing top performers and celebrating strong results. Create leaderboards to display real time call activity, and use notifications to mark milestones for example, when an agent handles a certain number of calls.
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How to get started
Need help with the setup? Contact our support team.
- Connect Telavox and IntraManager via our user friendly setup
- Sync your customer interaction data; calls, queues, and agent status update live
- Customize your views to monitor service performance in real time
- Use gamification, notifications, and slideshows to engage your team and improve response times
