Others

Calabrio integration for IntraManager

Connect Calabrio with IntraManager to bring relevant operational data into one clear performance view.

About the integration

Calabrio conversation insights

When you integrate Calabrio with IntraManager your call and customer experience data becomes a strategic advantage. Instead of searching through spreadsheets or complex systems, you get live dashboards that visualize key service metrics right where your team needs them.

Use the integration to improve customer satisfaction, optimize handling time and bring clarity to your team’s daily performance.

Understand customer conversations

Calabrio is a widely used platform for call recording and speech analytics. With IntraManager, you can automatically visualize:

  • Total number of handled and recorded calls
  • Customer sentiment scores from voice analysis
  • First call resolution rate
  • Agent specific average handling time
  • Live feedback and CSAT performance

Motivate through shared insight

When your service metrics are visible to everyone, it’s easier to inspire the right behavior. With gamification, you can launch competitions, leaderboards and team based challenges that turn performance into progress.

And with smart notifications, you can automatically celebrate milestones like when an agent resolves a case with a top sentiment score or hits their daily target.

Ready to connect the dots?

One connected performance view

Try IntraManager for free