Effective customer service is all about insight and fast response. With an integration between Freshdesk and IntraManager, you can visualize your support tickets live, track response times, and ensure your customer service team works proactively with customer inquiries.
When the systems are connected, you can easily monitor the number of open and closed cases, track response times, and identify bottlenecks in your support process. IntraManager presents your support data in dashboards that give the team a clear overview of their performance and help optimize workflows.
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Tickets and response times
Freshdesk enables you to handle customer inquiries efficiently, and with IntraManager, you can take it a step further by visualizing data from your tickets. Gain insight into how many cases are open, which require escalation, and how response times are trending.
To keep your team motivated, you can set up notifications that highlight employee achievements, when a ticket is answered or a task is resolved. With leaderboards, you can further boost motivation by showcasing those who resolve the most cases or receive the best customer feedback.
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Dashboards for customer service
With IntraManager, you can customize dashboards that give your support team the overview they need. You can combine data from Freshdesk with other systems, such as telephony or finance solutions, to get a complete picture of your customer service performance.
Use graphs, tables, gauges, and KPI targets to analyze trends in your tickets and identify areas for improvement. With slideshows, you can share important support data on screens in the customer service department, so everyone on the team always has insight into the current situation.
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How to get started
Setting up an integration with Freshdesk is quick and easy:
Need help with the setup? Contact our support team.
- Connect Freshdesk and IntraManager through our user friendly setup.
- Sync your ticket data so open cases, response times, and customer satisfaction update live.
- Customize your dashboards to monitor developments in your support department.
- Use gamification, notifications, and slideshows to boost motivation and ensure a more proactive customer service.
