Telavox makes it easy to manage customer communication across channels and when you integrate it with IntraManager Board, you gain full insight into your customer service performance. With live-updated dashboards, you can visualize call statistics, queue status, and agent activity to deliver faster, more efficient customer support.

Once the systems are connected, you can track key KPIs related to your customer service activities, identify bottlenecks in call queues, and ensure every customer interaction is handled promptly and professionally.

Telavox gathers all customer interactions from voice, chat, SMS, and email, making it easy to manage cross-platform communication. With IntraManager Board, you can visualize this data live and ensure your team always has access to updated performance metrics.

Track, for example:

• Number of incoming and answered calls – See how many calls are handled and how many are missed

• Queue status and wait times – Monitor how many customers are waiting and for how long

• Agent activity and availability – Track which employees are active and who is available to take new calls

Set up notifications that trigger when response times exceed a certain threshold or when an agent completes a high number of successful calls. Use slideshows to display key KPIs on department screens, keeping your team informed and aligned.

By integrating Telavox with IntraManager Board, you gain access to customized dashboards that help improve your contact center. You can track calls, queue systems, and agent performance in real time using visual tools like graphs, gauges, and KPI metrics to analyze trends.

Gamification can help boost employee motivation by showcasing top performers and celebrating strong results. Create leaderboards to display real-time call activity, and use notifications to mark milestones for example, when an agent handles a certain number of calls.

1. Connect Telavox and IntraManager Board via our user-friendly setup
2. Sync your customer interaction data; calls, queues, and agent status update live
3. Customize your views to monitor service performance in real time
4. Use gamification, notifications, and slideshows to engage your team and improve response times

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

Telavox is a cloud-based contact center solution that brings calls, chat, SMS, and email into one platform. With features like intelligent queue management, IVR (Interactive Voice Response), and agent insights, Telavox helps optimize the customer experience and distribute workloads effectively in your support team.

When you combine Telavox with IntraManager Board, you get a powerful solution to track and improve your customer service. With live dashboards, gamification, and automated notifications, you can optimize response times, allocate tasks smarter, and ensure your team delivers top-tier service every day.

With a Telavox integration to IntraManager Board, you can streamline your support, reduce wait times, and deliver a better customer experience. Try IntraManager Board free for 30 days and discover the benefits of live, actionable insight into your call data.

➡ Contact us today and start working smarter.