IntraManager integration to puzzel

Get full visibility into your customer interactions with a Puzzel integration. Visualize call data, track response times, and optimize customer service with live updates.
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Make your customer service more efficient with a Puzzel integration
Modern customers expect fast, personal, and accessible service and with Puzzel, you can unify all your communication channels in a single solution. When you integrate Puzzel with IntraManager Board, you gain live insight into your customer service and contact center data, so you’re always on top of performance, agent activity, and service levels.
With IntraManager Board, you can visualize key KPIs like call statistics, response times, customer feedback, and agent productivity in dynamic dashboards. This means you can respond quickly during busy periods, identify bottlenecks, and ensure your service delivers the best possible customer experience.
Track your calls and customer inquiries live
Puzzel’s omnichannel solution allows customers to reach you via phone, email, web chat, social media, SMS, and video. With IntraManager Board, you can consolidate and visualize data from all channels in one place.
For example, view:
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Live agent status – see how many are available and who is currently in a call
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Handling times and response times – track how quickly inquiries are resolved
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Number of conversations and interactions per channel – gain insight into where your customers prefer to reach you
Set up notifications that alert you when response times exceed your service level or when an agent delivers an exceptional customer experience. With slideshows, you can also display key KPIs on screens throughout your customer service department, so the team always has insight into their performance.
Optimize your customer service with visual dashboards
When you integrate Puzzel with IntraManager Board, you get a solution that makes it easy to measure and improve your customer service. Use graphs, gauges, and tables to analyze trends and optimize workload distribution.
With gamification, you can motivate your employees by highlighting top performers and encouraging healthy competition within the team. Want to make sure everyone is aligned on goals? Create leaderboards that display real-time data on call activity, response times, and customer satisfaction.
How to get started
Setting up a Puzzel integration is quick and easy:
- Connect Puzzel and IntraManager Board via our intuitive setup
- Sync your customer interaction data so it updates live on your dashboards
- Customize your views to highlight the insights that matter most to your customer service
- Use gamification, notifications, and slideshows to engage your team and ensure a more proactive support experience
Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.
About Puzzel
Puzzel is a cloud-based omnichannel contact center solution that brings all communication channels together on one platform. The system enables businesses to manage calls, chats, emails, social media, and SMS in one unified interface.
When you combine Puzzel with IntraManager Board, you gain full transparency over your customer service performance. With live dashboards, automated notifications, and gamification, you can ensure your team delivers top-tier service every single day.
Take your customer service to the next level
With a Puzzel integration to IntraManager Board, you gain better overview, stronger insights, and the tools to optimize your team.
Try IntraManager Board free for 30 days and discover how it can strengthen your customer service.
With IntraManager Board, you can visualize the following data from Puzzel:
Live agent status
Handling and response times
Number of conversations and interactions
… and many more.
Set up your own board with data from Puzzel
Set up your IntraManager Board with our plug-n-play integration to Puzzel and create an overview of performance live.
If you need assistance, we are ready to help you get started.
After the free trial, Board costs just EUR 17 per displayed agent per month.
Need to display more than 50 agents? Feel free to contact us and ask about our Enterprise package with a custom pricing model.
Read more about our pricing here.
All integrations
Do you want to know more about which systems can be integrated with IntraManager Board?
Get a full overview here.
Contact
For more info on what you can get out of this integration and a solution from IntraManager, contact us at sales@intramanager.com.
Display live data and
improve performance
Experience the benefits of IntraManager Board with a free 30-days trial. Visualize your contact center's data and performance with no obligations. Sign up with just your email and phone number, and start optimizing your performance with live data today.