Modern customers expect fast, personal, and accessible service and with Puzzel, you can unify all your communication channels in a single solution. When you integrate Puzzel with IntraManager Board, you gain live insight into your customer service and contact center data, so you’re always on top of performance, agent activity, and service levels.

With IntraManager Board, you can visualize key KPIs like call statistics, response times, customer feedback, and agent productivity in dynamic dashboards. This means you can respond quickly during busy periods, identify bottlenecks, and ensure your service delivers the best possible customer experience.

Puzzel’s omnichannel solution allows customers to reach you via phone, email, web chat, social media, SMS, and video. With IntraManager Board, you can consolidate and visualize data from all channels in one place.

For example, view:

• Live agent status – see how many are available and who is currently in a call

• Handling times and response times – track how quickly inquiries are resolved

• Number of conversations and interactions per channel – gain insight into where your customers prefer to reach you

Set up notifications that alert you when response times exceed your service level or when an agent delivers an exceptional customer experience. With slideshows, you can also display key KPIs on screens throughout your customer service department, so the team always has insight into their performance.

When you integrate Puzzel with IntraManager Board, you get a solution that makes it easy to measure and improve your customer service. Use graphs, gauges, and tables to analyze trends and optimize workload distribution.

With gamification, you can motivate your employees by highlighting top performers and encouraging healthy competition within the team. Want to make sure everyone is aligned on goals? Create leaderboards that display real-time data on call activity, response times, and customer satisfaction.

Setting up a Puzzel integration is quick and easy:

1. Connect Puzzel and IntraManager Board via our intuitive setup
2. Sync your customer interaction data so it updates live on your dashboards
3. Customize your views to highlight the insights that matter most to your customer service
4. Use gamification, notifications, and slideshows to engage your team and ensure a more proactive support experience

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

Puzzel is a cloud-based omnichannel contact center solution that brings all communication channels together on one platform. The system enables businesses to manage calls, chats, emails, social media, and SMS in one unified interface.

When you combine Puzzel with IntraManager Board, you gain full transparency over your customer service performance. With live dashboards, automated notifications, and gamification, you can ensure your team delivers top-tier service every single day.

With a Puzzel integration to IntraManager Board, you gain better overview, stronger insights, and the tools to optimize your team.
Try IntraManager Board free for 30 days and discover how it can strengthen your customer service.

➡ Contact us today and start working smarter.