NPS.Today

About nps.today

Integrate and visualize your contact centers customer feedback with IntraManager Board and nps.today. Nps.today automatically gives you feedback about positive and negative experiences in marketing, sales, shipping, operations, and customer service.

With live access to this data, you get the opportunity to make changes and act on bad experiences before it’s too late, while you get a valuable insight in what is working well and not so well in your contact center.

What can you do with nps.today?

With nps.today you can:

• Measure
  Use automated triggers across the entire customer journey with data-driven measurements.
• Understand
  Use nps.today’s dashboards to analyze where you should be heading to create change and better customer experiences.
  The tool makes it possible to use categorization or AI to find the improvement possibilities, and when you combine it with the other customer data, you get increased insight into your contactcenter.
• Act
  With nps.today you can set up alarms for specific actions and integrate them with your daily systems e.g. IntraManager Board, that makes it easier to act on your measurements.

Which communication channels can you use?

When using nps.today in your contact center, you can use the following communication channels to collect data:

• Emails
  You can send branded surveys via emails. You are also able to customize the design to match your brand or business
• QR code
  With nps.today, you can collect feedback with QR codes incorporated into your product packaging, brochures, receipts or other printed materials.
• Integrated
  You can integrate your surveys into your newsletter, your website or other digital forms of communication, such as a chat.
• Popup
  Ask your customers and users about their experience via survey pop-ups on your website, your online shop, or in your app.
• Text messages
  Send text message surveys with branded link campaigns, reason mapping, and follow-up questions in browsers.
• Link campaigns
  With nps.today, you can collect answers via embedded links in your additional digital communication.
• In-App
  With in-app you can integrate your surveys directly into your customer apps.
• On location
  You can also collect feedback via tablet stands, personal interviews, and with QR codes on location.

The value of the integration between IntraManager Board and nps.today

When you integrate the IntraManager Board and nps.today, you can obtain surveys of your customers and users’ satisfaction and have them visualized in the visualization tool IntraManager Board. It is easy to set up, and you can, fx. show your contact center’s net promoter score, the number of promoters, passives and detractors, the overall rating, etc.
The combination of nps.today and IntraManager Board improves employee performance and helps ensure the quality and progress of your contact center. Read more about nps.today here.

A gathering point for customer feedback and measuring

All businesses need to be able to measure customer satisfaction, receive and send surveys, assess feedback and so on. How involved the business itself is in the process and in following the customer journey, relies heavily on the ability to gather and analyze data. Especially when it comes to making the huge amount of information valuable, as a cause of action.
This is where nps.today becomes relevant. This system makes it simple to assess receivers, users and customer experiences and satisfaction with both the business, the product and the service. Together with the integration to IntraManager Board your business or department can achieve even more advantages that shows themselves when the customer experience is at its best.

Data, analysis and execution

By integrating nps.today with IntraManager Board your whole feedback process becomes more intuitive and manageable. This makes it easier to keep an overview of the potentially large amount of information you have and focus on the areas that matters most to your customers and users.
With IntraManager Board you get a simple performance dashboard that is constantly updated and automatically pulls the data from nps.today that you need. It then visualizes it in a clear and simple way. This ensures that when you start new initiatives, improvements or campaigns, you have the best most simple foundations to act from.

Useful on all communication channels

The system can be used in almost all modern and digital communication channels. Both those that address the customer in private and the semi-physical ones like the QR-code on receipts, tablet stands etc…and text, e-mail, interviews, pop-ups, links and so on. In short, anywhere the business or the customers are, nps.today is available.

With all the options to gather customer information, it is obvious that the amount of information can be overwhelming, to say the least. But, with IntraManager Board it is easy to sort the data streams and focus on what matters for the business in general, for a specific product, a campaign, vendors or almost any other option as well.
The visualization is simple and clear and can help create a solid foundation for motivation, when efforts and results align in visible improvement with customer satisfaction and recommendations. It doesn’t take an IT specialist to setup, so both smaller and larger businesses can get a quick start to visualizing their data. With the combination of nps.today and IntraManager Board the customers feedback can be made a natural part of the daily workflow.