Take control of your Contact Center solution with a Miralix integration to IntraManager Board. With this integration, you can visualize your most important KPIs live, monitor team performance, and ensure your business meets its service level targets.

IntraManager Board can gather and present data across systems, allowing you, for example, to combine data from Miralix with insights from Zendesk or other platforms. This makes it easier to gain a complete understanding of your customer service and optimize response times and resource allocation.

With the integration between Miralix and IntraManager Board, you gain access to more than 100 KPIs across four categories: agents, tasks, handling times, and call queues. You can visualize, for example:

• Agent status – See the number of active agents and how many are available or busy in each queue.

• Calls and tasks – Get insights into today’s call and task volumes at both the queue and agent levels.

• Handling time and wait time – Monitor average response times for calls and tasks.

• Service level – Keep track of whether you’re meeting your set response time goals.

With the integration, you can tailor your dashboards — for example, create one consolidated view of all queues or set up separate boards for each queue.

• Centralize all data – Combine KPIs from Miralix with data from other systems like Zendesk or e-conomic.

• Boost performance through motivation – Set up notifications and highlight employee achievements to increase engagement.

• Intuitive and user-friendly – Quickly create boards using drag-and-drop and predefined widgets — no formulas needed.

• Customize dashboards to your needs – Choose from over 100 KPIs and build the exact overview that adds the most value for your team.

With this integration, you get a complete solution to optimize your contact center operations and improve the customer experience.

Getting started with the Miralix integration is quick and easy:

1. Ensure API access – You’ll need a Miralix API license to activate the integration.
2. Connect Miralix and IntraManager – Log in to your Board platform and set up the integration.
3. Sync your data – Transfer real-time data on agents, queues, and response times to IntraManager Board.
4. Visualize KPIs – Create dashboards with drag-and-drop and customize them to your company’s needs.

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

Miralix offers a powerful Contact Center solution that helps businesses optimize their customer service. With Miralix, you can efficiently manage inbound and outbound calls, monitor agent performance, and ensure your response times meet customer expectations.

When you combine Miralix with IntraManager Board, you get a powerful tool to make performance visible, optimize response times, and ensure your customer service meets the highest standards.

With a Miralix integration to IntraManager Board, you can easily gather, visualize, and share your data.
Try IntraManager Board free for 30 days and experience how the integration can strengthen your business.

➡ Contact us today and start working smarter.