Strong customer service requires clear oversight and insight. With an integration between etrack1 and IntraManager Board, you can easily visualize your support tickets, track response times, and optimize the service experience all live and up to date, so you always stay on top of things.

By connecting etrack1 with IntraManager Board, you can present key KPIs on dashboards that give your team a clear view of their performance. Whether you want to monitor the number of open tickets, response rates, or customer feedback, all the data is gathered in one place. This makes it easier to make informed decisions and improve the customer experience.

Today’s customer service happens across many channels, and keeping track of it all can be challenging. With this integration, you gain insight into how inquiries from email, chat, Facebook Messenger, and other platforms are handled. You can monitor response times, identify bottlenecks, and ensure your service meets your goals.

Through dashboards, you can see the number of open and closed tickets, track response rates, and analyze customer feedback. Notifications can alert you if response times become too long, while gamification can motivate employees by rewarding fast and accurate replies. Need to share insights across the team? Slideshows allow you to display key KPIs on screens in the customer center, keeping everyone informed on team performance.

IntraManager Board lets you customize dashboards specifically for your customer service needs. You can combine data from etrack1 with other systems, such as financial or telephony solutions, to get a complete picture of your operations.

Widgets allow you to visualize customer service KPIs through graphs, tables, gauges, and interactive displays that provide an intuitive understanding of your data. Whether you want to optimize response times, increase customer satisfaction, or boost team performance, you’ll have a flexible solution that fits your needs.

Setting up an integration with etrack1 is quick and easy:

1. Connect etrack1 and IntraManager Board through the user-friendly setup.
2. Sync your customer service data so it updates automatically on your dashboards.
3. Set up your KPIs to track tickets, response times, and customer satisfaction.
4. Use gamification, notifications, and slideshows to engage your team and ensure everyone works toward the same goals.

Need help with the setup? Visit our Help Center for a step-by-step guide, or contact our support team — we’re always ready to assist.

etrack1 is a cloud-based ticketing system that helps contact centers optimize workflows and deliver more efficient service. The system supports a wide range of communication channels, including email, chat, and social media, giving businesses the ability to automate processes and improve the customer experience.

By integrating etrack1 with IntraManager Board, you can take your customer service to the next level. With live updates, visual dashboards, and gamification, you gain a powerful tool to optimize your support and create better customer experiences.

With an integration between etrack1 and IntraManager Board, you gain better insights, stronger performance, and a more motivated team. Try IntraManager Board free for 30 days and see how it can strengthen your customer service.

➡ Contact us today and start working smarter.