Keeping track of customer interactions across phone, chat, email, and social media can be a challenge. With an integration between Dixa and IntraManager Board, it becomes easier to get a unified overview of your customer service and optimize your team’s performance.

By connecting Dixa with IntraManager Board, you can track response times live, monitor service levels, and analyze team performance across all channels. This enables you to react quickly, improve the customer experience, and ensure your support always meets your goals.

When customer interactions are spread across multiple platforms, it can be difficult to get a complete picture of performance and satisfaction. With IntraManager Board, you can gather all your support data in one place, continuously updated in real time.

You get access to key metrics like the number of answered and unanswered inquiries, average response times, and customer satisfaction — all presented in clear, easy-to-understand dashboards. At the same time, you can monitor team performance, identify bottlenecks, and make data-driven decisions to ensure a more efficient support experience.

When data is visual and easily accessible, it’s easier to spot patterns, improve processes, and deliver an even better customer experience.

An integration with Dixa isn’t just about collecting data — it’s about using it effectively. With dashboards, your entire team gets a shared overview of the most important KPIs, while gamification adds motivation and engagement by highlighting top performers and celebrating success.

Slideshows also allow you to share key insights on screens throughout the support department, so everyone always has the latest data at their fingertips.

With this powerful combination of tools, your customer service becomes more proactive, engaged, and results-driven.

It only takes a few steps to set up a Dixa integration:

1. Connect Dixa and IntraManager Board through our user-friendly setup.
2. Sync your customer interaction data so it updates automatically in your dashboards.
3. Configure the most important KPIs for a clear overview of response times, service levels, and customer feedback.
4. Use gamification, notifications, and slideshows to motivate your team and keep everyone aligned on shared goals.

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

Dixa is a flexible customer service platform that unifies all customer interactions in one solution. With Dixa, businesses can deliver personal and efficient support across all channels, ensuring a smooth and cohesive experience for both customers and agents.

When you connect Dixa with IntraManager Board, you gain a tool that makes it easy to visualize, track, and optimize your customer service data. With live dashboards, automated notifications, and gamification, you can ensure your team delivers top-tier service every single day.

With an integration between Dixa and IntraManager Board, you get better overview, stronger insights, and the tools to optimize your team.
Try IntraManager Board free for 30 days and see how it can elevate your customer service.

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