IntraManager integration to dixa

Get a complete overview of your customer interactions with an integration to Dixa. Visualize KPIs, track response times, and optimize the customer experience live.
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Enhance your customer service with an integration to Dixa
Keeping track of customer interactions across phone, chat, email, and social media can be a challenge. With an integration between Dixa and IntraManager Board, it becomes easier to get a unified overview of your customer service and optimize your team’s performance.
By connecting Dixa with IntraManager Board, you can track response times live, monitor service levels, and analyze team performance across all channels. This enables you to react quickly, improve the customer experience, and ensure your support always meets your goals.
Gain insight into your customer service – live and up to date
When customer interactions are spread across multiple platforms, it can be difficult to get a complete picture of performance and satisfaction. With IntraManager Board, you can gather all your support data in one place, continuously updated in real time.
You get access to key metrics like the number of answered and unanswered inquiries, average response times, and customer satisfaction — all presented in clear, easy-to-understand dashboards. At the same time, you can monitor team performance, identify bottlenecks, and make data-driven decisions to ensure a more efficient support experience.
When data is visual and easily accessible, it’s easier to spot patterns, improve processes, and deliver an even better customer experience.
More than insights – use your data actively
An integration with Dixa isn’t just about collecting data — it’s about using it effectively. With dashboards, your entire team gets a shared overview of the most important KPIs, while gamification adds motivation and engagement by highlighting top performers and celebrating success.
Slideshows also allow you to share key insights on screens throughout the support department, so everyone always has the latest data at their fingertips.
With this powerful combination of tools, your customer service becomes more proactive, engaged, and results-driven.
Getting started is easy
It only takes a few steps to set up a Dixa integration:
- Connect Dixa and IntraManager Board through our user-friendly setup.
- Sync your customer interaction data so it updates automatically in your dashboards.
- Configure the most important KPIs for a clear overview of response times, service levels, and customer feedback.
- Use gamification, notifications, and slideshows to motivate your team and keep everyone aligned on shared goals.
Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.
About Dixa
Dixa is a flexible customer service platform that unifies all customer interactions in one solution. With Dixa, businesses can deliver personal and efficient support across all channels, ensuring a smooth and cohesive experience for both customers and agents.
When you connect Dixa with IntraManager Board, you gain a tool that makes it easy to visualize, track, and optimize your customer service data. With live dashboards, automated notifications, and gamification, you can ensure your team delivers top-tier service every single day.
Ready to take your customer service to the next level?
With an integration between Dixa and IntraManager Board, you get better overview, stronger insights, and the tools to optimize your team.
Try IntraManager Board free for 30 days and see how it can elevate your customer service.
Set up your own board with data from Dixa
Set up your IntraManager Board with our plug-n-play integration to Dixa and create an overview of performance live.
If you need assistance, we are ready to help you get started.
After the free trial, Board costs just EUR 17 per displayed agent per month.
Need to display more than 50 agents? Feel free to contact us and ask about our Enterprise package with a custom pricing model.
Read more about our pricing here.
All integrations
Do you want to know more about which systems can be integrated with IntraManager Board?
Get a full overview here.
Contact
For more info on what you can get out of this integration and a solution from IntraManager, contact us at sales@intramanager.com.
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