Zendesk Talk

About Zendesk Talk 

A phone call is a good way to solve a problem – even in this day and age of emails and social media. When customers get help over the phone, the agent can solve difficult issues much faster and provide personalised support. Solve customer issues over the phone more easily and efficiently with Zendesk Talk.

Zendesk Talk is a cloud-based call center software built into Zendesk Support’s ticketing system that allows customer service agents to provide phone support from the same platform they use to manage other channels. With full customer history, automated tickets and call recording, your agents can focus on conversations instead of their workflow.

Stay in touch

Having the right tools is essential to good phone support. When you use Zendesk Talk, you get flexible IVR, group management, and real-time queue monitoring to avoid bottlenecks.
With the analytics that Zendesk Talk provides, you get insight into what’s happening in your contact center. Your customer service agents can use this insight to continue providing flexible, powerful support as your business grows and changes.

The benefits of using Zendesk Talk

There are several benefits to using Talk as your support software. These benefits include that you:

• Can answer or make calls in the Zendesk browser without any additional phone equipment or hardware
• Can turn audio on and off as needed directly from the call console. You can also place a call on hold from the console to reverse the situation with another customer service representative or check on the customer’s information
• Get easy record keeping and problem resolution as Talk automatically tickets all calls and voicemail messages
• Gets the ability to make real-time decisions based on real-time call data. Interactive dashboards display all team data, such as wait time, hold time and abandoned calls, so you can instantly adapt your contact centre to fluctuations in call volume.

You can read much more about Zendesk Talk here.