Salesforce is a CRM system that connects businesses with their customers.
Salesforce brings you closer to your customers. It’s a CRM system that gives all your departments – including marketing, sales and service – a single, unified view of each customer. That way, you can more easily create more engaging content that’s tailored to your customers.
Salesforce consists of several different modules, including:
- Sales Cloud, which helps increase your employees’ productivity, fill the pipeline with good leads and give employees insights they can act on in the sales situation.
- Service Cloud, which enhances your customer service. The module can be used in both contact centres and self-service portals.
- Service Cloud gives you customer service solutions that are far more responsive, intuitive and flexible, so you can solve your customers’ challenges in a good and fast way.
- Marketing Cloud, which you can use to build one-to-one customer journeys and accelerate and drive your sales with B2B marketing automation, among other things.
- Commerce, which helps you create better customer experiences. You can engage buyers across digital channels with personalised commerce solutions for marketing, promotions and more.
- Analytics, which helps you make smarter, data-driven decisions that drive your business forward. Artificial intelligence simplifies the entire flow, taking you from data, to insight and action in minutes.
- myTrailhead, which can help you get your newest employees up to speed quickly, increase productivity and cultivate the culture of your contact centre, among other things.
over your contact center
Try IntraManager Work free of charge for 30 days and experience the benefits of having your manual processes automated in your contact center. The trial period is completely non-committal so you do not need to provide any payment details.