Zendesk Support

About Zendesk Support 

Zendesk Support puts all your customer service interactions in one place, so communication is streamlined, personalised and efficient. It makes your employees more productive and your customers more satisfied. With the solution, you can personalize your support and configure all workflows. The system is powerful enough to handle the most complex businesses, yet flexible enough to scale up as your business grows.

Tailored to your needs

When you use Zendesk Support, you can customize it to fit your needs. To name just a few of the benefits of using Zendesk Support, you have:

• The flexibility to configure your workflows – from the simplest to the most complex.
• The ability to tailor sophisticated designs with more than 100 different Zendesk APIs. You can therefore create integrations that leverage your tickets, knowledge base and more.
• Access to even create personalized views of tickets based on status, recipients, or other conditions relevant to you and each employee. It’s also possible to create individual macros so you and your staff can manage the different tickets.
• The ability to integrate Zendesk Support with over 500 apps and integrations in many different categories, including tools from IntraManager.

Insight into your customers

With Zendesk Support, you also get a very valuable insight into your customers and their thoughts. With CSAT Ratings, your customers can show you what they think of your support with two simple answers. You also have the option to:

• Predict the chances of your customers being satisfied with the support.
• send an NPS® survey to measure customer loyalty and collect customer feedback. The survey makes visible why some customers love your business and why others do not.
• Create customised reports to measure operational efficiency and improve employee workflows, among other things.
You can read much more about Zendesk Support here.