Touch Call Recording is a professional call recording solution used for documentation, quality assurance, and training in contact centers and customer service departments. When you integrate Touch Call Recording with IntraManager Board, you can turn your call data into visual insights that provide both clarity and actionability.

This integration allows you to use your recording data actively in daily operations not just for documentation, but also as a tool for improvement and performance optimization.

Touch Call Recording gives you access to key information about your customer conversations. With IntraManager Board, you can visualize this data live, making it easy to monitor:

• Number of calls per day, employee, or department

• Trends in call patterns over time

• Distribution between inbound and outbound calls

• Call duration and peak periods

Everything is displayed live in customizable dashboards, which can be shown on screens in your department, on computers, or on mobile giving both managers and employees a clear overview.

With IntraManager Board, your call data becomes more than just background information. You can set up notifications triggered by high activity levels, long wait times, or when specific milestones are reached.

Want to further engage your team? Use gamification to motivate employees for example, by showing who handled the most efficient calls or had the fastest response time. With slideshows, you can display key metrics on screens, ensuring everyone stays informed.

1. Connect Touch Call Recording with IntraManager Board
2. Select the call data you want to pull into your dashboards
3. Design visual dashboards tailored to your key focus areas
4. Enable features like notifications, gamification, and slideshows

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

Touch Call Recording is a secure and flexible solution for recording and storing conversations. It is used by both private companies and public organizations for documentation, quality assurance, and training across communication channels.

The system enables search, playback, and analysis of calls, making it a valuable tool for managers, compliance officers, and trainers seeking deeper insight into conversation quality and content.

By integrating Touch Call Recording with IntraManager Board, you bring your conversation insights into real-time action. You gain not only the ability to document but also to improve. Try IntraManager Board free for 30 days and discover how your call data can enhance your overview and support better decision-making.

➡ Contact us today and start working smarter.