Telia ACE is a powerful and flexible contact center platform that unifies customer dialogue across channels like phone, chat, email, and social media. With an integration to IntraManager Board, you can take your data out of the system and transform it into a live, visual overview tailored to your needs.

By presenting your KPIs and metrics from ACE in clear dashboards, both managers and agents gain insight into performance, bottlenecks, and progress. This leads to better decisions, more proactive service, and higher job satisfaction.

When Telia ACE and IntraManager Board work together, you can visualize a wide range of essential data, such as:

• Number of incoming and answered calls

• Queue lengths and wait times

• Agent status and availability

• Average handling time

• Number of chat and email inquiries

• Service level and response time goals

Dashboards update automatically and in real time, so you’re always working with the latest data whether you’re a manager, team coordinator, or agent.

With IntraManager Board, ACE data becomes part of your daily routine not just numbers in a system. You can:

• Set up notifications, for example, when a queue exceeds a certain length or response times hit a critical level

• Use gamification to create healthy competition and motivate employees

• Run slideshows on team screens, so everyone can follow the day’s progress and results

This makes your data both actionable and engaging and your team always knows where to focus their efforts.

1. Connect Telia ACE and IntraManager Board via our intuitive setup
2. Select the data you want to visualize
3. Design dashboards tailored to your goals and team structure
4. Add notifications, slideshows, and gamification and let your data work for you

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

Telia ACE is an omnichannel contact center solution that allows you to meet your customers where they are and deliver consistent, professional customer experiences. With integration capabilities across telephony, web chat, social media, and email, ACE is a scalable platform built for both private and public organizations with high customer service demands.

By combining ACE with IntraManager Board, you don’t just manage dialogue — you gain the visual insight you need to drive results.

With a Telia ACE integration to IntraManager Board, you can boost visibility, efficiency, and team engagement. 
Try IntraManager Board free for 30 days and experience how live dashboards can elevate your entire contact center.

➡ Contact us today and start working smarter.