Using SupWiz — now part of Puzzel — as your AI platform in the contact center? With an integration to IntraManager Board, you can visualize your data and gain full insight into how your customer service is performing.

SupWiz is known for intelligent features like chatbots, knowledge search, and automation, and as an integrated part of Puzzel’s platform, it helps deliver an even stronger customer service experience. By connecting your AI data to IntraManager Board, you can present it in live dashboards that make it easy to act fast and make better decisions.

When SupWiz and IntraManager Board work together, you can visualize:

• Number of tickets handled by chatbot vs. human agents

• Automatically resolved cases and escalations

• Response times and average handling times

• Feedback scores and user satisfaction

All data is shown live and updated automatically and you decide how to present it: with graphs, gauges, tables, or KPI widgets.

With IntraManager Board, SupWiz data becomes more than just statistics it becomes part of your daily operations. You can:

• Set up notifications that trigger when a milestone is reached or response time improves

• Use gamification to motivate agents with goals and competitions

• Share key metrics on big screens through slideshows so your team always has a clear overview

This strengthens insight, collaboration, and service quality.

Use notifications, slideshows, and gamification to engage your team

1. Connect SupWiz (via Puzzel) to IntraManager Board
2. Select the data you want to visualize
3. Design your dashboards with relevant KPIs
4. Use notifications, slideshows, and gamification to engage your team

Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.

SupWiz is a Danish AI platform that is now part of Puzzel. The solution helps contact centers improve support efficiency through chatbots, automated workflows, and AI-powered knowledge search. Together with Puzzel’s omnichannel tools, SupWiz delivers a complete and future-ready platform for modern customer service.

By connecting your SupWiz data to IntraManager Board, you get live insight into how the technology performs and where there’s room to optimize.

With a SupWiz integration to IntraManager Board, you can bring all your AI support data into one place, present it visually, and use it to elevate your customer service to the next level. Try IntraManager Board free for 30 days and discover how the integration can optimize your business.

➡ Contact us today and start working smarter.