IntraManager integration to relatel
Get a full overview of your calls and queues with a Relatel integration. Visualize call data live, track performance, and enhance the customer experience in your contact center.
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Strengthen customer contact with a Relatel integration
Relatel makes it easy to manage telephony and customer service whether you’re working from your computer, on your mobile, or on the go. When you integrate Relatel with IntraManager Board, you gain the ability to visualize your call data live and create a clear overview of performance in your contact center.
With IntraManager Board, you can monitor call flows, track response times, and motivate your team with visible data. The result? Better customer service, faster reactions, and a team that always knows how they’re performing.
Live insights into calls, queues, and agent activity
When you connect Relatel with IntraManager Board, you can build dashboards that display:
- Number of incoming and answered calls
- Queue lengths and wait times
- Number of available agents
- Average call duration and response time
Data is continuously updated, giving you real-time insight into your customer service performance. This makes it easier to allocate resources, anticipate busy periods, and act quickly during peak loads.
Get more from your telephony with visual dashboards
With IntraManager Board, you can present your Relatel data in clear, customized dashboards. Use graphs, gauges, tables, and KPI targets to monitor trends and create transparency across the team.
Want to boost motivation and highlight goals? Set up notifications triggered by events like long wait times or agents handling a high volume of calls. With gamification and slideshows, you can keep your team engaged and ensure everyone is aligned live and visibly.
How to get started
Setting up a Relatel integration is simple:
- Connect Relatel to IntraManager Board via our intuitive setup
- Sync your call and agent data
- Design dashboards that fit your overview needs
- Use gamification, notifications, and slideshows to engage and inform your team
Need help getting started? Visit our helpcenter for a step-by-step guide, or contact our support – we’re always ready to help.
About Relatel
Relatel is a flexible telephony solution that makes it easy for businesses to stay connected with customers via both mobile and desktop. The platform combines telephony with contact center features such as queue management, call statistics, and agent availability tracking.
When you integrate Relatel with IntraManager Board, your call data becomes visible and actionable. With live dashboards and motivating visualizations, you get the best foundation to improve both employee performance and customer experience.
Take your customer service to the next level
With a Relatel integration to IntraManager Board, you get full visibility into your call data and agent performance.
Try IntraManager Board free for 30 days and discover how visualization can enhance both service and teamwork.
Set up your own board with data from Relatel
Set up your IntraManager Board with our plug-n-play integration to Relatel and create an overview of performance live.
If you need assistance, we are ready to help you get started.
After the free trial, Board costs just EUR 17 per displayed agent per month.
Need to display more than 50 agents? Feel free to contact us and ask about our Enterprise package with a custom pricing model.
Read more about our pricing here.
All integrations
Do you want to know more about which systems can be integrated with IntraManager Board?
Get a full overview here.
Contact
For more info on what you can get out of this integration and a solution from IntraManager, contact us at sales@intramanager.com.
Display live data and
improve performance
Experience the benefits of IntraManager Board with a free 30-days trial. Visualize your contact center's data and performance with no obligations. Sign up with just your email and phone number, and start optimizing your performance with live data today.