When you integrate Calabrio with IntraManager Board your call and customer experience data becomes a strategic advantage. Instead of searching through spreadsheets or complex systems, you get live dashboards that visualize key service metrics right where your team needs them.

Use the integration to improve customer satisfaction, optimize handling time and bring clarity to your team’s daily performance.

Calabrio is a widely used platform for call recording and speech analytics. With IntraManager Board, you can automatically visualize:

• Total number of handled and recorded calls

• Customer sentiment scores from voice analysis

• First-call resolution rate

• Agent-specific average handling time

• Live feedback and CSAT performance

Want to dig deeper? Combine your Calabrio data with other systems like your CRM, ticketing platform or NPS tool to get a unified overview of your customer service performance.

When your service metrics are visible to everyone, it’s easier to inspire the right behavior. With gamification, you can launch competitions, leaderboards and team-based challenges that turn performance into progress.

And with smart notifications, you can automatically celebrate milestones like when an agent resolves a case with a top sentiment score or hits their daily target.