3kontakt is a cloud-based contact center solution designed to help businesses manage their telephony setup in a professional and flexible way. With the integration to IntraManager Board, your telephony data becomes dynamic giving your entire team live insight into performance and efficiency.

Whether you’re working in sales, support, or member service, the integration allows you to visualize your team’s efforts across the board.

By connecting 3kontakt to IntraManager Board, you can display essential telephony metrics such as:

• Number of calls – both inbound and outbound

• Queue status and waiting time

• Agent activity and availability

• Average call handling time

These metrics are presented in live dashboards, giving both management and agents instant access to the most relevant insights.

When your team can follow their progress in real time, it’s easier to stay motivated. With IntraManager Board, you can:

• Set up notifications when an agent completes a call or reaches a milestone

• Add gamification to encourage friendly competition for example, who answers the most calls or achieves the best response time

• Share data through slideshows on office screens to keep everyone informed and engaged

The integration between 3kontakt and IntraManager Board gives you a clear, actionable overview of your telephony operations. Understand where delays happen, see who’s performing well, and use those insights to continuously improve the experience for your customers. Ready to make your call center data come alive? Try Board for free and see the difference.